Refund policy

Last updated: January 29, 2026

We strive to ensure that every customer has a smooth and satisfactory shopping experience. This Return & Refund Policy explains the conditions under which products purchased from our website may be returned, exchanged, or refunded. By placing an order with us, you agree to the terms outlined below. We strongly recommend reviewing this policy carefully before making a purchase.

1. Eligibility for Returns

Products are eligible for return only if they are unused, unwashed, and in their original condition, including original packaging, tags, labels, and accessories. Returned items must not show any signs of wear, damage, or alteration. We reserve the right to refuse a return if the product does not meet these conditions or appears to have been used or tampered with.

2. Return Window

Customers may request a return within 30 days from the date of delivery. Return requests submitted after this period will not be accepted under any circumstances. It is the customer’s responsibility to initiate the return within the specified timeframe. Proof of delivery date may be required to verify eligibility.

3. Non-Returnable Items

Certain items are strictly non-returnable and non-refundable due to their nature. These include sale or discounted items, gift cards, personal care or hygiene products, and customized or made-to-order items. Such products are excluded from returns to maintain quality, hygiene standards, and fairness in pricing.

4. How to Initiate a Return

To initiate a return, customers must contact our support team at Email: info@victorysportswearinc.com  or Phone:  866-308-0798 with complete order details. This includes the order number, product name, and a clear reason for requesting the return. In cases involving damaged, defective, or incorrect items, customers must provide clear images or videos for verification. Returns initiated without prior approval may not be accepted.

5. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, you must notify us within 48 hours of delivery. Clear photographs or videos showing the issue are required for verification. Once approved, we will arrange a replacement or refund at no additional cost to the customer, depending on product availability and customer preference.

6. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product. In such cases, return shipping costs will be covered by us. We recommend using a reliable courier service with tracking, as we are not responsible for items lost during return transit.

7. Inspection Process

Once the returned product is received, it will undergo a thorough inspection to ensure it meets our return eligibility criteria. This inspection process typically takes 3–5 business days. After inspection, we will notify you whether your return request has been approved or rejected. Products that fail inspection may be returned to the customer without a refund.

8. Refund Method

Approved refunds will be processed to the original payment method used at the time of purchase. Refund processing may take 7–10 business days, depending on your bank or payment provider. Please note that original shipping charges, if any, are non-refundable unless the return is due to our error.

9. Partial Refunds

In certain situations, partial refunds may be issued. This may occur if the returned product is not in its original condition, has missing parts or accessories, or shows damage not caused during shipping. The refund amount will be determined after inspection and communicated to the customer.

10. Cancellation Policy

Orders may be canceled only before they are shipped. Once an order has been dispatched, cancellation is not possible. In such cases, customers must follow the return process after delivery, subject to the eligibility conditions outlined in this policy.